Great fridge, horrible icemaker
Kismits4boys
2/15/2021
icemarker has been frozen and unuseable for 7 months. force defrost doesnt work. extremely long running problem for the brand and they dont seem to care to fix it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fits it all
KSRE
1/20/2021
this refrigerator is amazing. it fits everything and then some. i love the sliding shelf so that i can put smaller items in the back and more space for taller items.
it would get stars if the darn water pitcher didn't leak. yes, it is annoying but it doesn't stop me from using it every day. i can only hope that they eventually fix the leak and send new ones out to those of us with the leaky pitcher.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
FIX MY FRIDGE
E200
1/10/2021
we bought a $3000 fridge. within 48 hrs it broke. i've called multiple times & was transferred to different ppl that said they'd call me back & never did. after ~16 calls & getting transferred from person to person i finally got a tech out here. he took a pic of the serial # & receipt which i provided 3 times & left!
the next day i got a msg from samsung saying it'll offer $1800 to take the fridge back. i say to that, if you can't stand behind your product for not even two days you shouldn't be selling it. i still haven't got this resolved. we have samsung appliances w & d etc. after this i won't buy samsung again!
i work with home owners. if samsung doesn't step up, i might just recommend they not buy samsung!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Service repair nightmare
Rum away
12/21/2020
i have owned the fridge for 11 mns, i have been dealing with customer care for at least 5 mns of that time. ice/ice dispensing/ water dispensing/ doors. the only part that has mot been swapped out is the main cabinet.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Goodbye Samsung
USAPaul
12/14/2020
owned for 13 months, ice maker failed and froze over after 5 months, there is now a class action against samsung on this unit – this was repaired under warranty.
water jug failed to fill with water and leaks when poured (from day 1) – this was repaired, the jug is a design fault and samsung engineer told me the fix is a rubber band!
13 month later the light fails in the cooler draw and i call samsung to complain and purchase an extended warranty and they would not honor it
if you want to buy a great looking refrigerator and you do not care about purchasing an extended warranty and having an engineer know you on a first name terms along with not caring about awful customer services, then this one's for you.
goodbye samsung
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Excellent options
Blayne
12/9/2020
We bought this two weeks ago and we couldn't be happier. This model is very quiet, efficient, and keeps temperature really well.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Fantastic Refrigerator with awesome features
NachoAverageAgent
12/9/2020
We didn't want anything too fancy, but wanted something easy to keep organized with plenty of space. This refrigerator did not disappoint, we Bought this fridge about a month ago and LOVE it! The self refilling pitcher is a must have in our house (mysteriously before this, someone always put the pitcher back nearly empty). The flip up shelf and roll back shelf make storing the occasional oversized items quick and easy. We find that having a drawer for snacks, meat & cheese keeps the kids from standing with the doors open trying to decide what they want. Oh and the showcase door is where we keep Milk, OJ, Creamer & sandwich spreads. With this feature we rarely open the main refrigerator doors saving tons of energy. I have already recommended this refrigerator to a few of my real estate clients!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features love the fridge.
Ponch
12/9/2020
I bought this fridge last month. This is my second Samsung Fridge. I am sold on Samsung for life.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Refrigerator
Bucky
12/9/2020
i have to have matching appliances and was deciding between bosch, whirlpool and samsung. absolutely love our samsung kitchen! the refrigerator is huge, the flex zone is great, and can't say enough about the water picture that automatically refills. this is by far my favorite refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker froze solid, full replacement
JDno_ice
12/7/2020
After a few months, the ice maker froze into a solid block of ice. This is due to a default in the way the inbound water line is designed. Required defrost and replacement. Was still under warranty. Of course, customer care never told us we needed to defrost prior to technician visit. Hence a total of 4 weeks without use of the ice maker. We still like the fridge and design, but worried on long-term durability.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Mostly Love It
Ginabug
11/21/2020
favorite feature is the self re-filling pitcher! i really like the center drawer with the option to change the temperature. one peeve is the shelf spacing. i have a large family and we always have multiple gallons of milk, juice, tea, etc and there is not enough vertical space to store them unless the top shelf is pushed up. this renders the top shelf space useless. the shelving on the doors is also a bit odd. other than that, it's seems to be a beautiful and great working fridge.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice unit but water pitcher leaks
TadG
11/12/2020
purchased this back in september. really like all the options. ice maker working fine so far so we will keep fingers crossed. water pitcher started leaking while pouring after first month and we dealt with it. ordered replacement which showed up yesterday and it leaks right out of the box. tried to contact samsung through facebook today. initially no response for 20 minutes. then jon reached out to me. i explained the situation and the only response was to send another pitcher. when i said reading other reviews showed that was not a fix, i never heard back from him. he just left the conversation.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator but problem ice maker
PianoBilly
11/11/2020
this is a great refrigerator with what appears to be a flawed ice maker design. the ice maker was replaced under warranty after six months of use. now, four months out of warranty we are having issues with the ice maker leaking water, icing up and failing. was able to correct it myself this time but feel that there should be a recall for this issue as i know that may users have experienced this problem.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Spacious, however...
Ronald
11/11/2020
Everything is good except the ice maker. I've already had it serviced once and is expecting the technician tomorrow to fix it again. Apparently this is common in Samsung refrigerators. The good thing though, customer service is on point!
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Too many issues
JLC31
11/11/2020
I've had to request service for the same issue twice - we haven't had the refrigerator for a year yet.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Freezer works
Tina K
11/5/2020
i hate that the freezer is taking up space inside the fridge. the unit shorted out less than a year since i bought it. i had mailed in my warranty information that was conveniently lost. disgusted with this samsun purchase. i loved the concept of the quick open door and that is great, so is the freezer space. but very disappointed that warranty is not honored.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Problem with ice dispenser door.
Adam
10/27/2020
do not buy.
when the warranty expires, it will make all different problems.
mine was that the ice dispenser door keeps on opens and closes. because of that, it will not dispense water nor ice, and the sound drives me crazy.
and it happens when the warranty expires and samsung pro is not willing to help you with it other than hooking me up with a local repair person.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Features and Overall Product
Family guy
10/22/2020
I bought this refrigerator directly from the Samsung website and delivered in four days. Shipping was fast and easy, and the delivery guy installed it with no issues. I absolutely love the multi door and window feature, as well as the auto filled water pitcher. Great size and storage space. Would definitely recommend purchasing this refrigerator!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent
Jeff
10/14/2020
absolutely love this frig. bought this to replace our 30 year old kenmore and am extremely happy with it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Iice maker freezes up and water pitcher leaks
Mike
10/11/2020
there are many things to love about this refrigerator. the interior layout is excellent. the quality feel of the drawers, doors, etc is all top-notch.
unfortunately, the ice maker falls short compared to the rest. it is so bad that i would not buy any samsung refrigerator again. these are common issues that happen to everyone. lots of youtube videos showing the problems. the ice maker leaks air and that lets in humidity, which then freezes inside. it accumulates so much that you can't remove the ice bucket, and eventually the auger can't turn to dispense ice. you have to put all your food in coolers and defrost the entire fridge for 24 hours just to open the ice maker and clean it out. and the water pitcher leaks when you pour water, making a mess everywhere all the time.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator!
Dale
10/5/2020
Replaced an old model. Love this new one !
Love the self refilling filtered water jug inside the door ! Ice maker in door a little slow, but great features
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
Blondie
10/1/2020
Is better than expected and could not be happier. Love the size.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love the look and features
Markb4491
9/22/2020
I bought this fridge just over a year ago and didn't have any problems until the warranty expired. The ice maker defrost drain failed. Luckily I purchased an extended warranty from Lowe's and it was covered. This seems to be an ongoing problem with these refrigerators and a longer warranty would have been nice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome features
KmDinegar
9/18/2020
We bought the fridge back in May. So glad we made this choice. The door in door is great when you only need certain things. The drawer feature is great too!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Really a 4.5!!
whoknewbc
9/9/2020
First... the positives:
The fridge feels solid. We replaced a 5 year old Fridgidair French Door Fridge/Freezer and this Samsung feels 100 times more solid then our old one. The the adjustable shelves are nice and for once, we can stack at least two large pizza boxes without any issues. There's an auto fill pitcher in the left door where we've had fun infusing water with Lemons, Limes, Raspberries and Strawberries every couple of days. The ice maker cranks our plenty of ice and water comes out cold. Other fridges the water sometimes is room temperature or slight chill at best. Plenty of room in the doors for smaller and more frequently used items. The right side quick access to milk and butter is great!! The fridge can also connect to your WiFi to send you issues and alerts. I'm sent a notification anytime the fridge door is left open and the app can review diagnostics. All in all, we are very pleased we purchased this unit.
The Negatives:
We DID have to call our service as we could not get one of the front leveling legs to adjust. It was seized up HOWEVER service was able to resolve the issue and the fridge is now level. The only other issue we've come across and this is all over their website as others have the same issue, but the auto fill pitcher in the door leaks when poured. We've learned to pour over the sink as the benefit out ways the inconvenience.
The Negative:
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice maker is horrible
None
9/2/2020
We bought this fridge based on the sales person saying how good it was since we were stuck between 2 choices. Wish we went with the other. The ice maker keeps freezing over like water is just flowing and freezing everywhere. Looked on line this is a common issue. The fix is to put silicon between the ice maker unit and the fridge wall to seal up the area. Also other small issues with it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great appliance
JOHNNY
9/2/2020
My wife and my self loves how practical is the refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice look and features
Deep1983
9/1/2020
I really like this refrigerator for showcase door for to put mostly used items during the day (without opening whole door), metal cooling and flexzone to put those food items that needs different temperature than main one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Spacious Refrigerator with Excellent Features
ShoppingMaven
8/30/2020
This refrigerator is so well designed that it uses every inch of interior space. The flex door is great for frequently used items like eggs and cheese and the two stage French door on the top right provides convenient access items in the shelves of the door without fully opening the door. I believe this helps with energy efficiency. I feel the engineers really out did themselves with their thoughtful design features. The speed chill feature is amazing. I couldn't believe how quickly it got to desired temperatures when it was initially delivered. The only disappointing feature is the water dispenser. It would be nice to have auto fill features and I am also surprised how quickly spots form on the press plate and bottom and often it needs to be cleaned. All in all, the other features make up for this shortcoming.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Cool and Frozen
gravey davey
8/29/2020
I had this fridge over a year, very easy to control, easy to change filter and hooks up to my phone.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Awesome
sonero1956
8/28/2020
After looking around this unit fits all our family needs , it's functionality and design are perfect
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Overall Pleased with Design and Size
Shayne
8/28/2020
We use a LOT of fresh food and this refrigerator has a tremendous amount of accessible space. The storage on the doors are actually usable. Our food is staying fresh so much longer than with previous refrigerators. We did have a problem with the icemaker having stopped working; but a Service Tech came out and discovered that the icemaker had frozen solid to the wall. A new one was ordered and it was replaced the following week, and all has been fine since. It seems that the water pitcher on the inside of the door is colder than the water that comes out of the The pitcher leaks when pouring water, from where the lid meets the pitcher. The cubes are not perfectly formed, but it's not a big issue. One has to watch for an occasional stray ice cube getting stuck in the dispenser, as it will melt and drip. There's a handy little ringer if you leave the door open by accident for a few minutes. I cannot speak of the WiFi feature as we do not use it; don't really have a need.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Value!
Holly Mc
8/28/2020
We switched to fingerprintless stainless appliances in our kitchen. After checking many reviews, this was the best value for features, quality, and design. The price was good, delivery and install went beautifully. We had a power surge about a month after install and the warranty people were way above average: professional, friendly, and FAST. The only bummer to me is the ice maker. It makes small cubes and i like those a bit bigger. We are pleased with this purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
LOVE
samsung home
8/28/2020
We couldn't be happier with our new fridge. I love so many things, but my absolute favorite is the auto fill water pitcher. It saves me SO much time because we use filtered water for everything. The freezer is way bigger and can hold so much more than I ever expected. The middle drawer is great to keep snacks in for the kids. The shelves in the refrigerator are easily fold up and down - and right door to the fridge is great that you can open it 2 ways.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not so good!
B4know
8/28/2020
If I can change my refrigerator I would. Ice maker keeps breaking down.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
Teresah
8/28/2020
Love the water pitcher and the door in door features. Also the LED lighting. Lots of space. No issues.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Features are great.
Pavan
8/27/2020
Great features and we loved the auto fill option on this model. Some times the pitcher doesn't get filled. Apart from that the refrigerator is awesome.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fridge
Madmax1950
8/27/2020
Have had for 6 months. Previous fridge samsung 20 years old no issues. This model has easier water filter replacement and storage spaces better than last.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features
Jennie
8/27/2020
Love the product specially when the pitcher fills up after each use. A lot of space and compartments.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Lots of room
Blaqking
8/27/2020
Wow, this is the first refrigerator I have purchased new! It is AWESOME, the operating temp was achieved quickly, it looks great, quiet and the features are great. I did not know the water picture was in there, that was a pleasant surprise.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Carolkas
8/27/2020
I've had this refrigerator for 6 months and can't say enough good things about it. Exceeded my expectations
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love this fridge!
Sbruno
8/27/2020
So happy with our fridge. It looks great in our kitchen. Love the water pitcher and space it has.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Junk
Tired of junk
8/27/2020
Extremely disappointed in this refrigerator. Ice doesn't work properly. Absolutely no difference between crushed and cubed. Water pitcher in the door only refills once in a while. Water pitcher leaks around the lid. They sent me a new pitcher and out leaks just as bad. At times the ice dispenser makes a very loud buzzing noise. Repairman has been out a couple times and so far hasn't fixed anything. Biggest piece of junk on the market.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
disappointed
Emilly Dias
8/27/2020
i always dreamed of having my kitchen all samsung, and so i did, my husband and i did everything to buy, we worked hard and bought, refrigerator, stove, microwave, everything, in all of them we made extended warranty, when the refrigerator arrived i was in love , i was a little sad because when i wanted whole ice, even then it came out crushed, but so far so good, i was still in love, but then, it just stopped working, in addition to draining water on my entire floor, which damaged , my foods are all spoiling, i'm 3 days trying to contact the assistance, they say they can't do anything, that only on the 15th of september they will have some answer to my problem, and how do i stay ??? no refrigerator!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Pretty nice but ice worker broken
Bobb
8/27/2020
Everything works well except for the ice maker when on cubed ice setting, the motor becomes very loud and does not dispense ice. This problem does not occur on shaved ice setting
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great future
Minu
8/27/2020
I Bought this refrigerator last month it is working so far so good
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Not too bad
Fridge
8/26/2020
Major problems with the ice maker. Should not have them being less than a year old. Samsung got it fixed so there is that.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
Derf
8/25/2020
Everything is is awesome except some
Times when it dispenses ice it goes everywhere not just in the cup.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Works great, service from Samsung is even better
Steve56
8/25/2020
Bought this 6 months ago, it has worked flawlessly. In the past couple of weeks the GFI breaker has tripped leaving no power to the refrigerator. I called Samsung repair, as this is also a new house (less that 1 year old). They got right out. While waiting I read that GFI breakers are not recommended for refrigerators as they can trip when the compressor fires up, so I also planned on calling my electrician.
Robert from Samsung showed up, I expected him to simply say that the GFI breaker needs to be swapped out with a non GFI breaker (or outlet), which he did recommend.But instead of then leaving (which is what Sears has done on other housecalls), he ran diagnostics on the Refrigerator to be sure it was not an issue. Robert was also very respectiful.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst Fridge on Earth, maybe the universe
RobMonn
8/20/2020
I've always liked Samsung products until now. That's the only reason I bought this fridge. Let me warn you, don't waste your money. It takes an engineering degree to remove a shelf. The ice maker no longer crushes ice and makes loud awful noises when getting cubed ice. Good luck getting the ice storage out of the fridge, which is stupid in itself, Why is ice not in a freezer section? Their customer service is the worst. Minimum 2 hour hold time. I've sat through 2 hour hold times three times and been hung up on every time. Tried the "live" chat, it's a bot that does not help at all. Because you can't get a live person I've watched several YouTube videos to fix this expensive piece of crap myself and can't. The ice storage bin the one time I was able to get it out it took over 2 hours to get it back in, because I had to chip away blocks of ice that had formed around everything. I wish I could go back in time and change my mind and buy a different fridge. Samsung, if you really care about your customers, please get me a full refund and take this awful appliance out of my house.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
